Description
The European Public Prosecutor’s Office, the independent public prosecution office of the European Union, is seeking applications for the position of IT Assistant - Support.
The Digital User Support Sector at EPPO is accountable for formulating and executing strategies for the EPPO digital workplace while providing comprehensive assistance to a diverse user base spanning across all EPPO Member States. As a key member of the Digital User Support Sector within the Digital Services Unit, you will play a pivotal role in advancing, implementing, and maintaining digital services that underpin all operations within EPPO. Your primary focus will be to deliver high quality support to end users, ensuring seamless functionality of both hardware and software components to facilitate their daily work.
Tasks and responsibilities:
- Acting as a second point of contact for all technical support related to digital work place;
- Providing end-user support for all IT hardware, applications and services;
- Supporting in the installation, changes and replacement of IT equipment;
- Supporting and coordinating ICT assets lifecycle management;
- Creating and maintaining lifecycle dashboard for all hardware and software equipment;
- Initiating procurement workflows for purchase of hardware and software equipment;
- Logistical support and management of office supplies (ordering, distributing, stock-keeping);
- Providing technical support to ICT projects and participating in the implementation of IT solutions;
- Drafting user documentation, preparing and delivering hands-on training;
- On-boarding new staff arriving;
- Deploying new laptops and equipment to end users;
- Undertaking such other duties and responsibilities as may be directed.