Description
DEADLINE EXTENDED The European Public Prosecutor’s Office, the independent public prosecution office of the European Union, is seeking applications for the position of Senior IT Assistant – Network.
As a member of the Infrastructure Maintenance and Projects Support (IMPS) team, part of the Digital Ecosystems Support Sector within the Digital Services Unit, you will contribute to the development of various projects and services related to the day-to-day maintenance and further development of EPPO’s IT infrastructure and systems.
The EPPO’s IT environment is composed of two main parts: Operational and Administrative.
From an operational perspective, the Case Management Ecosystem is the core business system of the EPPO, allowing European Prosecutors, EPPO case workers and analysts to perform all the casework and analysis related functions, at every stage of the case lifecycle, from initiation to investigation, prosecution and closure. From an administrative perspective, there are all the supporting digital services (and their underlying infrastructure and systems), used on a daily basis by all EPPO staff.
The IMPS team is responsible for the setup, maintenance and daily operational support of the underlying infrastructure supporting the EPPO Case Management Ecosystem and will be expanded to cover all EPPO IT Systems. It is multidisciplinary team with different technical profiles – network and systems. Each team member has a main technical responsibility and, ideally, general knowledge on other areas. The team provides support to IT systems during EPPO’s extended business hours (08:00 – 19:00) and will be on-call outside of these hours.
You will be one of the main contacts handling day-to-day technical incidents/request related to the IT infrastructure and implementing requirements and requests coming out of ongoing projects.
Tasks and responsibilities:
Reporting to the Head of Digital Ecosystems Support Sector, your tasks will include, but not be limited to, the following:
- Assisting in implementing, configuring, administering, monitoring and maintaining the EPPO IT networks (Datacentre and Campus) to deliver a 24/7 secure, reliable and efficient network services for EPPO CMS and the whole organization;
- Operating EPPO IT services according to agreed service levels, ITSM best practices, internal policies and procedures;
- Assisting in drafting technical documentation, creating and testing standard operational procedures;
- Providing 2nd and 3rd level of support to end users;
- Registering and troubleshooting incidents and escalating them to external parties;
- Coordinating with external suppliers and service providers for planning activities, reviewing deliverables and monitoring the implementation tasks;
- Participating in on-call standby shifts outside standard working hours according to the schedule.