Description
The European Public Prosecutor’s Office, the independent public prosecution office of the European Union, is seeking applications for the position of Senior Registry and Stakeholder Coordination Officer.
The Registry and Operational Stakeholders Sector (ROSS) is responsible for processing all information reported to the EPPO pursuant to article 24 of the Regulation and managing stakeholders at operational level in order to enable the EPPO to cooperate with Competent National Authorities (CNAs), Private Parties (PPs), Institutions-Bodies-Organizations-Agencies (IBOAs) of the Union, Non-Participating Member States (NPMSs), Third Countries (TCs) and International Organizations (IOs).
This includes managing communication tools and channels, information networks and systems, as well as databases. The Sector implements the relevant agreements, arrangements, memoranda, policies and procedures in place. The Sector also provides consultation, guidance and coordination services to stakeholders on relevant operational and strategic matters. The Sector may also engage with case support activities when the topic falls under its competence. The Sector provides feedback, as well as awareness sessions and trainings, with regards to the abovementioned tasks.
Tasks and responsibilities:
Reporting to the Head of Registry and Operational Stakeholders Sector, your tasks will include, but not be limited to, the following:
- Register and process crime reports and other relevant information reported by national authorities, IBOAs of the Union and private parties/legal entities to the EPPO under article 24 of the Regulation in the EPPO Case Management System (CMS);
- Liaise with operational stakeholders to ensure their information is properly communicated, registered and made available;
- Develop and implement standard operating procedures, workflows and policies for the handling of information and regularly review and update them as needed;
- Conduct quality control checks on the registered information, identify and resolve any issues or discrepancies in a timely and efficient manner;
- Monitor and report on the performance of the registration process, including the number and quality of submissions, turnaround times and stakeholder satisfaction;
- Research and analyse the existing reporting networks to identify gaps, strengths and make recommendations for improvements and adjustments as needed;
- On-board new stakeholders by providing training on the reporting platform, troubleshooting issues and providing ongoing support and guidance as needed;
- Identify and establish partnerships with relevant stakeholders to leverage resources and expertise and build support for the reporting network;
- Ensure that all data is handled in accordance with established data protection framework and the relevant security rules;
- Support the negotiation of new working agreements with operational stakeholders and provide input on behalf of the Operations Unit, when required;
- Implement and monitor the working agreements of the EPPO with operational stakeholders ensuring that they are carried out in compliance with agreed-upon terms and conditions, identify areas for improvement and provide feedback to management;
- Contribute to the development of internal policies and procedures related to working arrangements and participate in their implementation;
- Monitor and analyze the performance of the reporting tools, identifying areas for improvement and providing feedback, and contribute to the design and development of new ones;
- Facilitate data, information and evidence collection via appropriate communication channels, the hit-no-hit system, access to databases and judicial cooperation;
- Produce statistics related to the sector's operations and deliver periodic progress reports to the management;
- Provide feedback, as well as awareness sessions and trainings, with regards to the above mentioned tasks. Provide support for ongoing criminal cases, utilizing tools and databases within the sector's mandate in certain conditions.