Senior IT Assistant – System Engineer

The European Public Prosecutor’s Office, the independent public prosecution office of the European Union, is seeking applications for the position of Senior IT Assistant – System Engineer.

As a member of the Infrastructure Maintenance and Projects Support (IMPS) team, part of the Digital Ecosystems Support Sector within the Digital Services Unit, you will contribute to the development of various projects and services related to the day-to-day maintenance and further development of EPPO’s IT infrastructure and systems. 

Tasks and responsibilities: 

Reporting to the Head of Digital Ecosystems Support Sector, your tasks will include, but not be limited to, the following:

• Assisting in administering, monitoring and maintaining the EPPO IT systems to deliver a 24/7 secure, reliable and efficient service for EPPO CMS and the whole organization;
• Assisting in implementing required security measures and policies in EPPO infrastructure;
• Operating EPPO IT services according to agreed service levels, ITSM best practices, internal policies and procedures;
• Assisting in drafting technical documentation and maintaining the configuration databases;
• Creating and testing standard operational procedures - backups, restore, monitoring etc.;
• Providing 2nd and 3rd level of support for the infrastructure;
• Registering and troubleshooting incidents and escalating them to external parties;
• Participating in on-call standby shifts outside standard working hours according to the schedule.

How to apply